REEF TIGER RETURNS/REEF TIGER EXCHANGES:
All web returns must be claimed within 7 days the date of receipt except during holiday season. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. Customers also have the option to receive 100% store credit for a return item.
For web exchange the product must be received by Reef Tiger within 30 days of purchase date, in identical condition you received it in and may be subject to a 25% restocking fee.
Please insure the product when you ship it back to Reef Tiger Watches. If we receive an item that is damaged, or your package is lost by the courier, you will receive no credit from Reef Tiger Watches and you must take up the damage claim with the courier. You assume all responsibility associated with processing an insurance claim with the courier you select.
Inspect your merchandise BEFORE you sign for it. Do not sign or accept a package if it shows any sign of damage or is open at all as the freight company will not pay full reimbursement. The watch colors and finishes you see in the digital pictures may not match the actual product exactly due to lighting, monitor settings, screen quality, etc. We do our best, but everyone has different digital displays.
Aftermarket Warranty Policy
reef tiger watches offer you two years of free warranty service, warranty period commences from the date of purchase of the product. Problems within the warranty period or non-warranty full range, Reef Tiger Online Shop Enjoy Reef Tiger professional watchmaker offers repair and maintenance services in accordance with the standard charge.
The point of repair costs for products returned postage borne by the consumer.
Product warranty card and receipt for the warranty basis, please keep, do not lose.
The following situations are not Reef Tiger free warranty service and refund the compensation range:
1, the exterior parts (case, metal strap, glass, clasp, crown, back, front ring) normal wear and aging (such as: surface scratches, color fade);
2, non-metallic strap (such as leather strap, strap plastic fiber woven strap) color, decay of materials;
3, warranty foreign plating wear and fall off;
4, Case surface due to contact with corrosive gases or chemicals cause corrosion;
5, non-normal and proper use (impact, percussion, extrusion, surface damage and other), resulting in unused instructions follow Reef Tiger watch watch any part of the damage;
6, by any person without the authorization of the dismantled Reef Tiger ever watch (such as battery replacement, maintenance services and repairs);
7, the economic losses due to timing error Reef Tiger watches or other losses caused by
How do I receive a refund by credit card?
Normally, the refund by credit card will be made to your credit card account within 3-15 business days.
If you are unable to receive the refund after that, you can contact your credit card issuer for more information.
Please also be advised to check if the refund has been returned to your USD account.
How do I receive a refund by PayPal?
We are sorry that you have not received the approved refund of PayPal and we deeply apologize for the delay.
It is well noted that your payment will be refunded to your original PayPal account that you have made payment.
It’s our Payment Department’s first priority to process the PayPal refund for our buyers.
Once the payment is successfully made, you will receive notification email from our system.
Your patience and understanding will be highly appreciated.
How do I receive a refund by QIWI?
Normally, the refund by QIWI will be received within 7-10 business days.
If you do not receive the refund after that, you can contact the QIWI customer service team for more information.
Also, you are advised to sign in your QIWI account to confirm if the payment has been made to your USD account.
If the refund is unable to be located in your USD account, please check if the balance has been applied for your new order.
Also, you can contact the QIWI Wallet Customer Service for more information.
When will I receive my refund?
The refund caused by order cancellation, refund agreement or mediation will be processed instantly.
However, since the banks need some time to make clearance, you may need to wait for 3-15 business days to receive the refund.
Why the refund is not received?
If you haven't received a refund for your return yet, here's what to do:
In addition, please note that some banks may need time for fund settlement. This procedure will also depend on your bank's correspondent relationships.
Bank Account Refund: to check if your refund account is correct.
If the account is incorrect, there may be some processing time before the refund is posted to your account.
Our Return address:
A701, Suijing Building Jichang Road, Baiyun District, Guangzhou, Guangdong, China